Training and Education – The Key to RCM Resilience
The healthcare industry changes constantly, but staff training often lags. Without ongoing education, even experienced teams fall behind on coding, compliance and payer contract stipulations — leading to errors and denials. Training empowers staff to be more efficient, compliant and confident. Practices that prioritize education reduce denials and accelerate cash flow. They also boost morale […]
Denial Management – Playing Offense, Not Defense
Denials are rising across the board. Between 2023–2024, 60% of medical group leaders reported increases. In fact, payers denied nearly 1 in 5 in-network claims in 2023. Most denials are preventable. Oftentimes claims are submitted with incomplete information, missing documentation, coding errors, or lack of prior authorization. The challenge is bandwidth — short-staffed (and inexperienced) […]
Patient Satisfaction Begins with the Front Office
The patient experience starts long before they enter the exam room. Front-office staff who handle scheduling, registration and payment discussions set the tone for general information needs, satisfaction and ultimately, loyalty toward your practice. When staff shortages or inexperienced staff cause rushed interactions or incomplete registrations, patients feel overlooked. Worse, lack of communication about what […]
Workforce Shortages Threaten the Revenue Cycle
Your revenue cycle process should be a finely tuned machine, relying on levers such as expert billing staff, patient engagement strategies and data analytics to guarantee a profitable practice. If any one of the components isn’t aligned, you risk losing revenue. Let’s consider the impact of workforce shortages. Even five years-plus past the COVID pandemic, […]
How to Prepare for CMS WISeR: A New Era of Pre-Service Review
Medicare is entering a new era of oversight. With the launch of the Wasteful and Inappropriate Service Reduction (WISeR) model on Jan. 1, 2026, CMS will shift from post-payment audits to technology-driven pre-service review and prior authorization — a move that mirrors commercial payer processes. Initially focused on select services in six states (Arizona, New […]
Revascent Expands Executive Team to Accelerate Growth in Healthcare Operations, Technology, and Revenue Cycle Services
BOISE, Idaho – June 5, 2025 – Revascent™, a leading provider of end-to-end operations solutions for physician practices and healthcare providers nationwide, today announced the appointment of three senior executives poised to accelerate the company’s next chapter of growth: Michael Rock as Chief Operating Officer (COO), Jonah Berg as President of Software & Technology Services, […]